More About Matrix
How does Matrix Work?
Matrix offers vehicle manufacturers a turnkey solution should no formal accident management solution exist, however Matrix can also bolt onto your existing accident management provider or in-house process via our unique referral portal.
Matrix also works in line with any manufacturer working with a TLA (total loss avoidance) strategy
The importance of matrix to a Vehicle Manufacturer?
With a total loss rate of around 2.5% (2,400 per 100,000 carpark), Matrix is critical in ensuring clients are retained once they are left in the open market following a total loss settlement.
With an accident rate of 12%, research confirms that 25% of consumers look to replace their vehicle after 6 months of an accident & 43% after 12 months. With this in mind, a replacement vehicle marketing strategy is also a key part of the Matrix solution allowing vehicle manufacturers to ensure retention is maximised.
The key benefits of Matrix?
Matrix is delivered at little or no cost to vehicle manufacturers and focuses on;
- Customer retention
- Improved customer satisfaction
- Greater contact with customers
- Sustainable Profit
- Opportunities to reduce costs